Looking for a CX General Manager to revolutionize 2000 Archives’ customer experience. 💫
2000 Archives is looking for a CX general manager who can further increase the brand’s value through customer experience (CX). It is key to designing a consistent experience at all points of contact with customers and maximizing customer satisfaction by introducing CRM and automation systems. Based on your understanding of data analytics and marketing, you will be responsible for the entire lifecycle of the customer experience and help you manage VIP customers and improve brand performance.
2000 Archives CX General Manager ?
– 2000 Archives is dedicated to customer experience (CX). It aims to provide a consistent and engaging experience at every moment customers interact with the brand.
– CX is not just a team member : it is a key part of 2000Archives’ overall customer experience and will be responsible for designing and improving the entire lifecycle of the customer experience.
– The goal is clear : maximize customer satisfaction by leveraging automation tools across a variety of customer touchpoints, including CRM automation, CX inquiry response automation, VIP customer experience management, and package experience.
– The CX General Manager has a direct impact on the brand’s performance. This role focuses on introducing and operating CRM systems, automating CX with AI, and analyzing customer data to derive strategic marketing insights.
What are you in charge of?
Oversee and improve customer experience.
– CX Automation Design and Operation : Optimizes customer interaction by setting up CRM automation, automating CX inquiries using ChannelTalk AI, and managing VIP customer experience.
– Manage the entire customer experience : Design all experiences from the moment a customer becomes aware of your brand to the moment they receive your product, improve them, and operate them with an automated system to increase customer satisfaction.
– Introducing and operating CRM systems : Create and execute CRM strategies that leverage customer data to deliver personalized experiences and maximize customer lifetime value.
Use quantitative analysis to derive insights.
– Customer Data Analysis : Use quantitative analytics to analyze customer behavior and feedback and build a CX improvement strategy.
– Derive marketing insights : Derive marketing insights from customer data and optimize campaigns and strategies based on them.
Manage the VIP customer experience.
– VIP Program Operations : Strengthen customer loyalty by designing and operating customized experiences for VIP customers.
– Personalized Service Delivery : Maximize brand value by providing personalized services and specialized experiences for VIP customers.
We want to work with someone who has these capabilities.
– CS/CX related operations/lead experience or Gross/CRM marketing experience of at least 3 years
– Someone with quantitative analysis and strategic thinking (required)
– Someone who is passionate about automation and system building : CRM, AI-based CX automation, etc.
– Someone who writes well and speaks logically
– Someone who can quickly make decisions and respond flexibly to sudden issues
– Someone who has logical thinking and smooth communication skills
– Someone who can think and boldly try to improve problems through more efficient methods
– Someone who can actively network and learn outside the office to improve customer experience
– Someone who is not afraid of learning new things and enjoys personal growth
If you’re like this, it’s even better!
– Someone who can’t stand repetitive tasks and improves something
– Someone who can flexibly cope with change
– Someone with high resilience who do not focus on failure
– Someone who wants to define and improve the CX industry together
– Someone who has participated in product/service improvement through qualitative/quantitative customer analysis, etc
– Someone who has been proactive in setting goals and achieving them
– Someone who speak English at a business level or higher
We support these benefits and welfare.
1. Best work efficiency environment
– Flexible working hours (start work from 8 to 10 a.m.)
– Support for remote work for focused work
– Half-and-half leave system (annual leave used in 30-minute increments)
– A high-end massage chair, a coffee machine
2. Support for families and cultures
– Discount on our products
– Carnation delivery for Parents’ Day
– Holiday gifts you choose for Seollal/Chuseok
– Half day off on your birthday
3. Support for growth
– Support for attending master classes where you can learn from Anna Wintour, Marc Jacobs, etc.
– Support for online and offline lectures and books required for work
[Typical Procedure]
Document screening → Online test > 1st interview (practical staff) → 2nd interview → Reference check -> Negotiation on compensation → Final selection
– Additional interviews or coffee chats may be conducted depending on the position.
– Reference checks may be performed if necessary.
[Submission Documents]
– Free-form resume (including career details)
– Portfolio
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