Customer Experience Lead (CX General Manager)

Innovating the customer experience of 2000 Archives, Looking for a CX General Manager 💫

2000 Archivescan further increase brand value through customer experience (CX).CX General ManagerLooking for . This role will play a key role in designing a consistent experience across all customer touchpoints and implementing CRM and automation systems to maximize customer satisfaction. Based on data analysis skills and understanding of marketing, we are looking for someone who can oversee the entire customer experience lifecycle and contribute to managing VIP customers and improving brand performance.

Who is the 2000 Archives CX General Manager?

• 2000 Archives is serious about customer experience (CX).We aim to provide our customers with a consistent and engaging experience every time they interact with our brand.

• CX general managers are more than just team members.This role is a key role responsible for the entire customer experience of 2000 Archives, and will oversee the design and improvement of the entire customer experience lifecycle.

• The goal is clear:Maximize customer satisfaction by utilizing automation tools at various customer contact points, such as CRM automation, CX inquiry response automation, VIP customer experience management, and package experience.

• CX general managers have a direct impact on the performance of their brands.This role focuses on introducing and operating CRM systems, CX automation using AI, and analyzing customer data to derive strategic marketing insights.

What are your responsibilities?

Oversee and improve customer experience.

• CX Automation Design and Operations:Optimize interactions with customers through CRM automation settings, CX inquiry automation using Channel Talk AI, and VIP customer experience management.

• Manage your entire customer experience:We design the entire experience from the moment a customer learns the brand to the moment they receive the product, improve it, and operate it with an automated system to increase customer satisfaction.

• CRM system introduction and operation:We use customer data to provide personalized experiences and establish and implement CRM strategies that maximize customer lifetime value.

Derive insights through quantitative analysis.

• Customer data analysis:We use quantitative analysis capabilities to analyze customer behavior and feedback, and establish CX improvement strategies based on this.

• Derive marketing insights:We derive insights needed for marketing through customer data and optimize campaigns and strategies based on this.

Manage VIP customer experiences.

• VIP Program Operation:Strengthen customer loyalty by designing and operating customized experiences for VIP customers.

• Personalized service provided:Maximize brand value by providing personalized service and specialized experiences for VIP customers.

I want to work with someone who has these capabilities.

• 3+ years of CS/CX-related operations/lead experience or growth/CRM marketingA person with experience of

• A person with quantitative analysis and strategic thinking (required)

• Anyone who is passionate about automation and system construction: CRM, AI-based CX automation, etc.

• A person who can write well and speak logically

• A person who can make quick decisions and respond flexibly to sudden issues

• A person with logical thinking and smooth communication skills

• A person who can think and boldly try to find more efficient methods and improve problems

• A person who can continue to actively network and learn outside of the office to improve customer experience

• A person who is not afraid of learning new things and enjoys personal growth

If you are this kind of person, even better!

• A person who does not tolerate repetition and improves something

• A person who can respond flexibly to change

• A person with high resilience who does not focus on failure

• Those who want to define and improve the CX industry together

• Anyone with experience participating in product/service improvement through qualitative/quantitative customer analysis

• A person with experience in proactively setting and achieving goals

• Those who speak English at business level or higher

We support these benefits and welfare.

1. Environment for maximum work efficiency

· Operate flexible working hours (8-10 am)

· Remote work support for concentrated work

· Half-and-half half-day system (use of annual leave in 30-minute increments)

· Top quality massage chair, coffee machine

2. Support for family and culture

· Discounts on our products

· Mother’s Day Carnation Delivery

· Pick your own holiday gift for Lunar New Year/Chuseok

· Half meal on the day of your birthday

3. Support for growth

· Support for taking Masterclasses to learn from Anna Wintour, Marc Jacobs, etc.

· Support for online and offline lectures and books necessary for work

[Selection Procedure]

Document screening → Online test -> 1st interview (working staff) → 2nd interview → Reference check -> Treatment consultation → Final acceptance

· Additional interviews or coffee chats may be held depending on the position.

· If necessary, reference checks may be conducted.

[Documents to be submitted]

· Free-form resume (including career details)

· Portfolio